Terms and Conditions of Sale
Please read our terms and conditions of sale prior to purchase.
Custom replication/duplication order terms
Pricing and delivery
Chickenbone Slim reserves the right to change prices, colors, materials, specifications and quantities on this web site, or elsewhere without notice or obligation.
All shipping is FOB San Diego, CA , unless indicated otherwise. Chickenbone Slim is not responsible for loss or damage to the product once any product has left Chickenbone Slim’s premises.
Chickenbone Slim maintains an office in California and charges applicable sales tax when appropriate, as required by law.
Chickenbone Slim reserves the right to produce and bill for production overruns or underruns up to five percent (5%) of the customer’s order. Customer will be billed for actual amounts shipped.
Intellectual Property Rights Protection
Chickenbone Slim’s Anti-Piracy Compliance Program protects property rights owners from the unauthorized distribution of their content.
The customer represents and warrants to Chickenbone Slim: (a) that it is the true and rightful owner of, or is licensed or otherwise possesses legally enforceable rights to use the registered and unregistered rights, titles, and interests in and to any United States or foreign trademarks, service marks, trade names, copyrights or other intellectual property rights relating to the materials provided to Chickenbone Slim by the customer under this agreement, including but not limited to the right to reproduce, manufacture and otherwise use the materials: (b) that the customer and Chickenbone Slim are not, or will not be, as a result of the execution and delivery of this agreement or the performance by Chickenbone Slim of the obligations hereunder, in violation of any intellectual property rights of third parties; and (c) that no claims with respect to the customer’s intellectual property rights or third party intellectual property rights in the materials are currently pending, nor to the knowledge of the customer, are threatened by any person, nor, to the customer’s knowledge, do any grounds for any claims exist.
Customer agrees to indemnify, defend, protect, and hold harmless Chickenbone Slim and its subsidiaries and their respective officers, directors, agents, affiliates, distributors, franchisees, and employees (collectively, “indemnified parties”) against any liabilities, losses, claims, damages, punitive damages, causes of action, lawsuits, administrative proceedings (including interest from the date of such damages), and costs and expenses (including without limitation reasonable attorneys’ fees and disbursements of every kind, nature, and description) (collectively, “damages”) suffered, sustained, incurred, or paid by the indemnified parties in connection with, resulting from, or arising out of, directly or indirectly (i) any claim, demand, proceeding, or lawsuit by a third party based on any assertion that the services provided to the customer under this agreement breaches the patent, copyright, trademark, trade secret, or other proprietary right of such third party and (ii) any breach of any representation or warranty of the customer set forth in this agreement or the form, Intellectual Property Ownership Agreement, Purchase Order, or in any other form or document in connection herewith.
Chickenbone Slim reserves the right, at its sole discretion, to investigate the ownership of any and all materials provided hereunder.
The customer agrees to provide Chickenbone Slim, upon request, all necessary documentation of ownership or other legal rights, including without limitation all pertinent copyright and licensing information. By reserving these rights, Chickenbone Slim does not in any way assume an obligation to investigate or verify ownership of any materials provided by the customer, and Chickenbone Slim may rely on the customer’s representations and warranties herein and provided under Chickenbone Slim’s Intellectual Property Rights Form even if Chickenbone Slim investigates such ownership.
If Chickenbone Slim determines, or has reason to believe, that the customer does not have the authority to produce the products sought hereunder, Chickenbone Slim will have no further obligations to the customer to provide any products or any other services with respect to such materials, and Chickenbone Slim will return such materials to the customer.
Delivery and Content (Art files and Master)
The customer’s order will be delayed if the customer has failed to provide to Chickenbone Slim all necessary materials in the Project Center (including without limitation master, graphics, Intellectual Property Rights Form, and delivery address), and complete checkout with payment.
Quoted or acknowledged delivery dates are only estimated dates of delivery. Chickenbone Slim specifically disclaims liability for delays in delivery and any resulting consequential damage or losses.
Chickenbone Slim assumes that the client has backups or originals of all content (including without limitation masters, graphic files, multimedia files, video files, and audio files) provided in digital electronic form (including without limitation on recordable CD or DVD, digital video master, Zip, SyQuest, 1630, DLT, DAT, or other digital recording medium, or as uploaded to Chickenbone Slim’s Project Center, email, or other means) for manufacturing. As such, Chickenbone Slim is not obligated to return such electronic content to the customer upon completion of the order. Chickenbone Slim will return analog masters, original artwork, photos, transparencies, etc. furnished by the client upon completion and payment of the order.
Upon completion of any replication or printing order Chickenbone Slim will retain certain production masters (e.g. stampers, label film, original graphics files, and other materials needed to manufacture the product to the customer’s specification) for a period of 12 months from the date the product was last ordered or reordered. (Chickenbone Slim will keep electronic back-ups of graphics files for 7 years). After 12 months of inactivity those physical production masters and related parts will be recycled or discarded to create space for active titles. While Chickenbone Slim will treat the customer’s materials with the utmost care, Chickenbone Slim specifically denies liability for damage or loss due to fire, casualty, or negligence while the customer’s materials are in the care and possession of Chickenbone Slim.
Customer’s materials stored in Chickenbone Slim’s premises are not insured and are stored strictly at the customer’s risk. The customer agrees to carry insurance coverage for its materials while at and in transit to and from Chickenbone Slim’s premises.
Chickenbone Slim accepts VISA, MasterCard, Discover, and American Express. All custom manufactured orders are prepaid in full, including freight and applicable taxes. Reorders, rush orders, and printed materials, must be prepaid in full, including freight and any applicable taxes.
In the event a client fails to pay within ninety (90) days for any work completed, or in the event a client fails to accept delivery or pick up his finished product within ninety (90) days from completion, Chickenbone Slim has the right to sell, dispose of, destroy or use any such material on hand in any way Chickenbone Slim chooses without any liability by Chickenbone Slim to the customer or others.
The balance of the purchase price, subject to a five percent (5%) production under or over run, is due upon completion of the order, before shipping (no C.O.D.s).
If replication orders are prepaid in full, including freight and applicable taxes, any overs will be at no charge.
Warranty of product, limitation of liability, and indemnification
Chickenbone Slim guarantees the customer’s satisfaction with art and content proofs. If Chickenbone Slim cannot satisfy the customer, Chickenbone Slim will refund the entire deposit amount if customer wants to cancel the project. However, once proofs are approved Chickenbone Slim will charge for all work and services performed, even if the project is subsequently canceled.
Chickenbone Slim warrants that material produced and delivered meets generally accepted industry standards.
All custom-manufactured and/or printed Chickenbone Slim products are unconditionally guaranteed against defects in quality and workmanship. If any custom-manufactured product produced by Chickenbone Slim from or through the use of materials is found to be defective in quality, Chickenbone Slim will replace or repair defective product. At Chickenbone Slim’s option they may refund to customer part or all of the purchase paid to Chickenbone Slim, on the condition that a) written notice of such defect or error is received by Chickenbone Slim at its manufacturing plant in CA within thirty (30) days after shipment by Chickenbone Slim to customer, and b) the defect or error did not result from a defect or error in the materials supplied by or on behalf of the customer. If said notice is not received by Chickenbone Slim within the date indicated above, Chickenbone Slim will be deemed to be released by customer from any and all liability.
The customer shall return any defective product to Chickenbone Slim should Chickenbone Slim so request. No merchandise may be returned to Chickenbone Slim without written return authorization by Chickenbone Slim. Product reruns or purchase price refunds will be prorated based on the quantity of defective merchandise returned.
Prior to returning any product, you must obtain an RMA (return merchandise authorization) number from Chickenbone Slim. The RMA number must appear on your address label. Chickenbone Slim reserves the right to refuse delivery of any item returned without an RMA number.
Chickenbone Slim is not responsible for any loss of revenue or profit or other financial damages of any kind whatsoever, whether direct or indirect, suffered by the customer for any reason whatsoever.
Chickenbone Slim reserves the right to refuse or cancel any order. Orders for products not yet manufactured by Chickenbone Slim may be cancelled by either party at any time. The customer will be responsible for all costs incurred by Chickenbone Slim related to pre-manufacturing or manufacturing of any product, prior to receipt of notice of cancellation. After such cancellation, the customer’s materials and any completed product may be delivered to the customer only after all sums owed to Chickenbone Slim have been paid.